Frequently Asked Questions

Find answers to frequently asked questions about hosting or attending an event.

Is it free to host an event?

Yes! Hosting an event on TicketLocation is completely free. We only charge a small service fee to the users purchasing tickets.

How do I manage ticket sales?

All ticket sales are managed through your host dashboard. You can track sales, view attendee details, and manage your event easily.

How do I scan tickets on the day of the event?

We offer a web app for hosts to scan ticket QR codes. Simply log in to your account, open the app, and start scanning tickets at your event.

Can I customize the tickets?

Yes, you can add event details and custom fields to your tickets to make them more personalized for your attendees.

Who pays the service fees?

The service fee is charged to users purchasing tickets. Hosts do not incur any costs to host their events.

How do I promote my event?

You can promote your event by sharing it on social media, sending out email invites, and optimizing the event description on the platform to attract more attendees.

What if I need to cancel my event?

If you need to cancel an event, you can do so through your dashboard. Attendees will be notified and refunded automatically.

Can I limit the number of tickets sold?

Yes, you can set a limit on the number of tickets available for your event to control capacity.

Is it safe to buy tickets on TicketLocation?

Yes, we prioritize security and use a trusted payment gateway to ensure that your purchase is safe. You will receive a QR code for entry once your purchase is confirmed.

How do I enter an event?

After purchasing a ticket, you will receive a QR code. Show this QR code at the event entrance to gain entry.

What happens if the event is canceled?

If an event is canceled, you will be notified and a refund will be issued to the original payment method used for your ticket purchase.

Are there any fees when purchasing a ticket?

Yes, a small service fee is added to the ticket price at checkout. This fee helps us keep the platform running and improve user experience.

Can I transfer my ticket to someone else?

Yes, you can transfer your ticket by providing the new attendee’s details through your account. The new attendee will receive their own QR code for entry.

How do I get a refund if I can’t attend?

Refunds are subject to the host’s refund policy. Check the event details or contact the host for more information on how to request a refund.

How will I receive my ticket?

Your ticket will be emailed to you after purchase. You can also access it through your account on the TicketLocation platform.

Do I need to print my ticket?

No, you can show your ticket on your mobile device at the event entrance.