Privacy Policy

Privacy Policy

1. Introduction

This Privacy Policy explains how TicketLocation (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our platform, including when you browse events, purchase tickets, or create an account.

We are committed to protecting your personal data in accordance with UK GDPR and applicable data protection laws.

Data Controller:
TicketLocation Ltd (update with your legal entity name)
Registered Address: (add your address)
Email: support@ticketlocation.com

2. The Role of TicketLocation

TicketLocation is a ticketing platform that connects event organisers with attendees.

  • We act as a data controller for data relating to your use of our platform
  • We may act as a data processor on behalf of event organisers
  • Event organisers may act as independent data controllers

When you purchase a ticket, your data will also be shared with the relevant event organiser.

3. Personal Data We Collect

3.1 Information you provide

  • Name
  • Email address
  • Phone number (if provided)
  • Billing address
  • Payment information (processed via secure third-party providers)

If you provide data about another person, you confirm you have their permission.

3.2 Data collected automatically

  • IP address
  • Device and browser type
  • Operating system
  • Time zone and approximate location
  • Pages visited and interactions
4. How We Use Your Data (Lawful Basis)

Contract

  • Process ticket purchases
  • Create and manage your account
  • Deliver tickets and event information

Legitimate Interests

  • Provide customer support
  • Prevent fraud and abuse
  • Improve our platform
  • Enforce our terms

Legal Obligations

  • Comply with regulatory requirements
  • Prevent fraud and money laundering

Consent

  • Send marketing communications (if opted-in)
  • Use non-essential cookies
5. Sharing Your Data

Event Organisers
We share relevant data (e.g. name, email) with organisers to manage events.

Service Providers

  • Payment processors (e.g. Stripe)
  • Hosting and cloud services
  • Email providers
  • Analytics providers

Legal Authorities
Where required by law.

6. International Data Transfers

Where data is transferred outside the UK, we ensure safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
7. Marketing Communications

If you opt-in, we may send:

  • Event updates
  • Promotions
  • News and offers

You can unsubscribe at any time via email links or by contacting support@ticketlocation.com.

8. Cookies

We use cookies to:

  • Ensure website functionality
  • Analyse usage
  • Personalise content and ads

You can manage preferences via our cookie banner.

9. Data Retention
  • Account data – until account deletion
  • Transaction data – up to 6 years
  • Support enquiries – up to 12 months
  • Marketing data – until opt-out
10. Security

We use appropriate measures including:

  • SSL encryption
  • Secure servers
  • Access controls

No system is completely secure.

11. Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent

You may also complain to the ICO:
https://ico.org.uk

To exercise your rights, contact support@ticketlocation.com.

12. Third-Party Links

We are not responsible for third-party website privacy practices.

13. Changes to This Policy

We may update this policy from time to time. Continued use of the platform indicates acceptance.

14. Contact Us

Email: support@ticketlocation.com
Company: TicketLocation Ltd